Store Policy

Customer Care

Customer service is a top priority at BRS (Blk Rose Self-Care). All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race ethnicity, disability, language proficiency, social, or economic status. Treating customers fairly and equally is at the heart of Blk Rose Self-Care. We will act in a professional manner and be polite to our customers at all times.

Comments and feedback are welcomed and appreciated. We are committed to resolve any issue or request with urgency and clarity. While we provide services efficiently, we understand that issues and complaints may occur. Please submit a detailed summary of your concern(s) by writing to info@blkroseself-care.com. We will acknowledge all written concerns within 1-2 business days.

Privacy & Safety

Protection and privacy of your personal information is extremely vital to our company. It is our duty to protect your privacy and will never disclose personal details without your permission. Blk Rose Self-Care will collect data such as your name, email address, phone number, address, and payment information. Your information provided will be used to complete orders, updates, technical support, customer care resolutions, newsletters, and promotional offers. Your information will never be shared with any third parties.

Terms & Conditions

1. General Information

By using this website and purchasing from Blk Rose Self-Care, you agree to the following terms and conditions. These terms may be updated at any time without prior notice.

2. Orders & Processing

All orders are processed in the order they are received. Processing times may vary based on demand.
Once an order is placed, modifications or cancellations may not be possible.

3. Shipping & Delivery

We ship within the U.S. via [insert shipping carrier]. Shipping times vary depending on the destination.
Blk Rose Self-Care is not responsible for delays caused by the carrier, incorrect shipping addresses, or lost/stolen packages.

4. Product Availability

Fragrances and products may be limited and are subject to availability. If a product is out of stock after purchase, we will contact you with options.
We reserve the right to discontinue or modify products at any time.

5. Returns & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges.
If you receive a damaged or incorrect item, please contact us within [X] days of delivery with photos, and we will work to resolve the issue.

6. Wholesale Orders

Wholesale policies are outlined separately. Please review our Wholesale Terms for more details.

7. Intellectual Property

All content, including product names, descriptions, and images, is the property of Blk Rose Self-Care and may not be used without permission.

8. Limitation of Liability

Blk Rose Self-Care is not responsible for any reactions or sensitivities to our products. Please review ingredient lists before use.

By purchasing, you agree to use our products at your own discretion.

9. Contact Information

For any questions or concerns, please contact us at info@blkroseself-care.com

Terms & Conditions for wholesale

1. Minimum Order Requirement:

All wholesale orders must meet the minimum order quantity of 20 items per product.

2. Private Labeling:

Private labeling is available for an additional fee. Only minor customizations (e.g., scent names or small taglines) are offered. Clients requesting fully custom labels are required to purchase blank products and handle labeling independently.

3. Production and Turnaround Time:

Production begins after payment is received. Standard production time is 7-14 business days, depending on the order size and customization needs. Rush orders may incur additional fees.

4. Curing Time (For Candles):

Candles require a minimum curing time of 1-2 weeks. Orders can be shipped sooner, but we recommend waiting the full curing period for the best performance.

5. Shipping and Delivery:

Shipping costs will be calculated and included in the final invoice. Blk Rose Self-Care is not responsible for delays caused by the shipping carrier.

6. Refund and Cancellation Policy:

Wholesale orders are final sale. No refunds, returns, or cancellations are permitted after production begins.

7. Payment Terms:

Full payment is required upfront unless otherwise specified. Payment methods accepted include credit/debit cards, PayPal, and bank transfer.

8. Intellectual Property:

Blk Rose Self-Care retains ownership of all branding and designs unless explicitly agreed upon for private labeling.

Payment Methods

- Credit / Debit Cards